Morning Session 8:30 am-10:10 am (CPE Credit: 2 Hours in Personal Development)
Martin Brossman presents: “Effective Communication in a Diverse Workplace Community”
Effective communication and effective inclusion are more important than ever before in our accelerated and emotionally charged global world. Experts have shown that we all have some form of unconscious bias in the workplace, regarding cultural, generational, and gender diversity, which can be useful or detrimental. Rather than dwell on labeling negative biases, we look at higher-level ways to enhance communication and build long-term relationships that honor individuality. This is not a course in how to avoid offending anyone, but how as leaders in our groups and communities to get the best out of a diverse community. This workshop dives into building rapport, developing trust, and inspiring more productive results.
• Understand the communication process and effective communication
• Identify barriers to effective communication
• Explore biases, stereotypes, assumptions, and attitudes that may exist in the workplace and how our lenses and perceptions affect our communication
• Identify cultural, generational, and gender-based values and preferences for interaction
• Examine effective techniques and strategies for communication in a diverse workplace
• Practice effective listening skills
• Understand verbal and non-verbal clues
• Explore multiple channels for communication