Webinar - Session 1

When:  Feb 28, 2020 from 8:30 AM to 10:10 AM (ET)
Associated with  Catawba Valley Chapter


 (CPE Credit: 2 Hours in Personal Development)


Martin Brossman presents:

“Effective Communication in a Diverse Workplace Community”

Effective communication and effective inclusion are more important than ever before in our accelerated and emotionally charged global world. Experts have shown that we all have some form of unconscious bias in the workplace, regarding cultural, generational and gender diversity, which can be useful or detrimental. Rather than dwell on labeling negative biases, we look at higher-level ways to enhance communication and build long-term relationships that honor individuality.

This is not a course in how to avoid offending anyone, but how as leaders in our groups and communities to get the best out of a diverse community. This workshop dives into building rapport, developing trust, and inspiring more productive results.

• Understand the communication process and effective communication
• Identify barriers to effective communication
• Explore biases, stereotypes, assumptions, and attitudes that may exist in the workplace and how our lenses and perceptions affect our communication
• Identify cultural, generational, and gender-based values and preferences for interaction
• Examine effective techniques and strategies for communication in a diverse workplace
• Practice effective listening skills
• Understand verbal and non-verbal clues
• Explore multiple channels for communication

Martin Brossman

Martin Brossman is a leading authority on social media and online marketing. He is a business coach, consultant and a dynamic trainer known for his insight and humor. A member of the National Speakers Bureau, Martin is a popular speaker on social media topics and web related topics for business professionals. He teaches at North Carolina community college Small Business Centers throughout the state since 2006. Currently, he teaches a Social Media Management Certificate program at NC State University TTS. His published books include Social Media for Business, Linking Into Sales (professional use of LinkedIn) and How to use Hashtags. He has been self-employed since he left IBM in 1995 and has over 10 years of experience in the business use of Social Media.

Cancellation Policy:  Full refunds will be given for all cancellations made at least 24 hours in advance to webinar event date.  In case of event cancellation due to inclement weather, catastrophic event, or any other reason, you will be contacted via email.  For any cancellation questions or concerns, you may contact Ellen Knauf or Ron Nicholson catawbavalleyima@gmail.com.

Please contact Ron Nicholson via email at catawbavalleyima@gmail.com with any problems, concerns or complaints about the webinar event.  You may also mail to the attention of Ron Nicholson @ PO BOX 2132, Hickory NC,  28603.  Conference webinar evaluation forms will be provided/required.



Online Instructions:
Url: http://www.catawbavalley.imanet.org
Login: Instructions with login information will be emailed to you.